Multilingual projects in Portugal

  • Post Date: 11/05/2017
Job Description

Here’s the deal:

Top worldwide brands have their Customer Service located in Portugal and we’re helping them find awesome professionals for this vital service.

Are you up to it?


Tasks will vary depending on the brand and the type of support needed. Here are the typical ones:

  • Handle and resolve customer telephone calls / email enquiries / chat sessions
    Spot opportunities to promote additional services to customers
  • Handle and resolve general correspondence (emails and letters) in a competent and professional manner
  • Complete registrations of new product purchases
  • Demonstrate the ability to work both independently and within a team environment
  • Provide an exceptional standard of professional customer care
  • Achieve the performance targets defined by the project.
  • Show professionalism at all times and respect confidentiality where required by work partners


Here’s what we expect:

  • Native speaker and writer in one of this languages: Deutsch, FrançaisDutch, Turkish, Catalan, or a Scandinavian language;
  • Excellent communication skills;
  • Ability to work under pressure;
  • Attention to detail;
  • Calm, professional and personable manner;
  • PC literate with good keyboard skills;
  • Self-motivated and an exceptional team player.


Here are the goodies!

  • Full-time contract
  • Fully paid training
  • Availability: Monday thru Saturday/Sunday – rotating shifts schedules
  • Flexibility in working hours
  • Good prospects of career growth (in a constantly growing company)
  • International and multilingual working environment
  • Dynamic, open and friendly atmosphere
  • 22 vacation days per year
  • Salary in line with market conditions: base salary + bonus, enough for a good level of living considering local prices. Check it out: Why work in Portugal?


Relocation package to Portugal
These depend on the company that you’ll be working for, but usually include:

  • Language courses
  • After-work activities
  • Initial flight ticket refund
  • One complimentary two-way flight ticket per year
  • Private sector health insurance
  • Individual room in a shared apartment, rent and utilities paid for or help in finding your own accommodation

Due to the nature of this position, the recruiter has requested to restrict applications to candidates with EEA (European Economic Area) nationalities.