Multilingual Contact Center Supervisor – Portugal

Several
  • Post Date: 11/05/2017
Job Description

Here’s the deal:

Top worldwide brands have their Customer Service located in Portugal. We’re gathering great agents to provide top-notch service but for that we need fantastic supervisors to bring out the best in the team. You know, organize their workload, monitoring the team’s performance and improve their success, ensuring the internal objectives – just like the tasks you’re used to do, right?

your TASKS MAY INCLUDE

  • Ensuring the team’s development, monitoring and evaluation;
  • Motivating the team;
  • Managing the team daily, according to internal policies;
  • Ensuring the accomplishment of the Key Performance Indicators;
  • Developing action plans for continuous improvement.

the NECESSARY BASE TALENT

Here’s what we expect:

  • Native speakers and writers in English, Deutsch or Français or Dutch or Italiano or Español;
  • Previous experience as a supervisor in a contact center;
  • Excellent communication skills;
  • PC literate with good keyboard skills;
  • Leadership skills;
  • Ability to make decisions under high levels of stress.

what WE HAVE FOR YOU

Here are the goodies!

  • Full-time contract
  • Availability: Monday thru Saturday/Sunday – rotating shifts schedules
  • Flexibility in working hours
  • International and multilingual working environment
  • Dynamic, open and friendly atmosphere
  • 22 vacation days per year
  • Salary in line with market conditions: base salary + bonus, enough for a good level of living considering local prices. (check it out: why work in Portugal?)

Relocation package to Portugal
These depend on the company that you’ll be working for, but usually include:

  • Language courses
  • After-work activities
  • Initial flight ticket refund
  • One complimentary two-way flight ticket per year
  • Private sector health insurance
  • Individual room in a shared apartment, rent and utilities paid for or help in finding your own accommodation

Due to the nature of this position, the recruiter has requested to restrict applications to candidates with EEA (European Economic Area) nationalities.

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