Italian Customer Support – Zagreb

eCommerce
Job Description

Top worldwide brands have their Customer Service located in Zagreb, Croatia and we’re helping them find awesome professionals – just like you, right?

See if you can figure out: Our client is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence

Are you up to it?

Last year CCTalents employed over 1000 candidates who trusted us! – We work for 8 call centers and for 5 countries in Europe. – Change for the better!

your TASKS MAY INCLUDE

  • Handle and resolve customer telephone calls / email enquiries;
  • Spot opportunities to promote additional services to customers;
  • Handle and resolve general correspondence (emails and letters) in a competent and professional manner;
  • Demonstrate the ability to work both independently and within a team environment;
  • Provide an exceptional standard of professional customer care;
  • Achieve the performance targets defined by the project;
  • Show professionalism at all times and respect confidentiality where required by work partners.

the NECESSARY BASE TALENT

Here’s what we expect:

  • Native speaker and writer in Italian
  • Excellent communication skills;
  • Ability to work under pressure;
  • Attention to detail;
  • Calm, professional and personable manner;
  • PC literate with good keyboard skills;
  • Self-motivated and an exceptional team player.

what WE HAVE FOR YOU

Here are the goodies!

  • Quick long distance recruitment process without any costs;
  • Full-time contract;
  • Fully paid training;
  • Availability: Monday thru Sunday – from 7am to 11pm;
  • Flexibility in working hours;
  • Good prospects of career growth (in a constantly growing company);
  • International, dynamic, open and friendly atmosphere;
  • 22 vacation days per year;
  • Salary in line with market conditions: base salary + performance based variable commission
  • Continuous staff development program and long-term career prospects

Due to the nature of this position, the recruiter has requested to restrict applications to candidates with EEA (European Economic Area) nationalities.

CCTalents is the best contact center recruitment agency for contact centers positions.
We work for the top contact center companies across Europe. With us, you can choose the best company and projects for you!

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