German Customer Support for an Airline Company

Tourism
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Job Description

Top worldwide brands have their Customer Service located in Lisbon, Portugal and we’re helping them find awesome professionals – just like you, right?

See if you can figure out: Our client is a British airline, operating under the low-cost carrier model.

Are you up to it?

your TASKS MAY INCLUDE

  • Handle and resolve customer telephone calls/email inquiries;
  • Spot opportunities to promote additional services to customers;
  • Deal with bookings, refunds, and complaints managements;
  • Handle and resolve general correspondence (emails and letters) in a competent and professional manner;
  • Demonstrate the ability to work both independently and within a team environment;
  • Provide an exceptional standard of professional customer care;
  • Achieve the performance targets defined by the project;
  • Show professionalism at all times and respect confidentiality where required by work partners.

the NECESSARY BASE TALENT

Here’s what we expect:

  • Native speaker and writer in German and English skills (B2);
  • Excellent communication skills;
  • IT skills;
  • Professional path related to sales, customer support or tourism (not mandatory);
  • Ability to work under pressure;
  • Attention to detail;
  • Calm, professional and personable manner;
  • PC literate with good keyboard skills;
  • Self-motivated and an exceptional team player.

what WE HAVE FOR YOU

Here are the goodies!

  • Quick long distance recruitment process without any costs;
  • Full-time contract;
  • Fully paid training;
  • Availability: Monday thru Sunday – from 7am to 7pm;
  • Flexibility in working hours – rotative shifts;
  • Good prospects for career growth (in a constantly growing company);
  • International, dynamic, open and friendly atmosphere;
  • 22 vacation days per year;
  • Salary in line with market conditions: base salary + guaranteed monthly bonus, enough for a good level of living considering local prices. Check it out: Why work in Portugal?
  • 2 extra full salaries paid per year (pro rata);
  • Transport benefit;
  • Continuous staff development program and long-term career prospects;
  • Assistance with setting up tax number, bank account etc.
  • On-site canteen.

Relocation package to Portugal

  • Language courses;
  • After-work social, cultural and recreational activities;
  • Initial flight ticket refund;
  • Private sector health insurance;
  • Help in finding your own accommodation and 1 month for free in a shared apartment owned by the company.

Due to the nature of this position, the recruiter has requested to restrict applications to candidates with EEA (European Economic Area) nationalities.

CCTalents is the best contact center recruitment agency for contact centers positions.
We work for the top contact center companies across Europe. With us, you can choose the best company and projects for you!

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JOB OFFER SUMMARY
  • Location Europe, Portugal
  • Languages English, German
  • Academic degrees High school
  • Schedule Full-time, Rotating
  • Contract type Fixed-term
  • Salary package €1000 - €1249
CC Talents Rua Marcos Assunção, 4 – 2.10 2805-290 Almada, Portugal View all Jobs